We pride ourselves on our excellent craftsmanship and attention to detail. We also strive to provide exceptional customer service at every step of your purchase.

We would like to kindly remind you to review our return policy and work with us for a possible solution first if you encounter any issues instead of initiating an order dispute in a rush.

We highly recommend you to read necessary information.Before placing your return, please check if your item is eligible for return, as some items may be featured as Final Sale or No Return or subject to additional return restrictions. You can find this information in the item specific sections below, so you may review it before making your purchase.

Non-returnable:

The following conditions do not qualify for return .

· Misunderstood the image of the product.

· Items do not fit properly but were made accurately. 

· Not the color you wanted. 

· Not the quality you wanted. (Consider buying fabric booklets to confirm color and texture.)

· Change of mind / No longer wants it.

· Ordered the wrong item by mistake. 

· Wrong size. Tolerance size within +/- 1 inch is treated as industry acceptable. The width of the drapery will be 1-3 inches wider than the purchased width to prevent light leakage at the hem due to gravity hanging.

· Order comes later than expected.

· Item were ordered by mistake.

· Incorrect measurement.

· Shading rate is not expected.

· Special items do not support returns or exchanges: Clearance

Returnable:

In these special circumstances, we accept return. If you believe there is something wrong with your product, contact us straightaway with full details of the problem - feel free to send a photo to illustrate the problem by email, quoting your order number. We will of course repair or remake the product to match the original order as quickly as possible, so you will be inconvenienced as little as possible. We will request that the original drapes and shade are returned to us.

· We made wrong items.

· Not as described.

Ready-to-ship hardwares and Ready-Made that can be returned or refunded within 30 days of receiving must meet both of the following conditions:

· Faulty items damaged/broken or in the incorrect size/color upon arrival.

· Items are unused, drapery with tags and unaltered.

What can I do if I don't like what I ordered?

We would be very disappointed if this happens, but realise that sometimes people have a change of heart and feel they have chosen the wrong colour, design or style. We cannot provide free replacement for this situation, thank you for your understanding.

Return Time Limit

Any reasonable return request will be accepted and handled with in 30 days upon your receipt. Overdue return request might be rejected. We remind you to check the products as soon as you receive them. 

Return shipping fees?

Depending on the reason for return, once your return is approved, you should be responsible for return shipping costs. We will refund you the products cost when we receive the returns. 
Refunded products cost = Order amount - (Handling + Packing + Shipping Fee), that account for 40% of order amount. Finally, you get the refund amount, 60% of order amount.

Refund Limit

Once returned items were received, we will inspect them to ensure in brand-new condition, unused and with original tags and packaging. Then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take). If you meet our return criteria and provide the above-mentioned product defect photos and shipping label, then we will provide a refund for the full cost of your purchase of this order immediately after we receive and confirm the return package, and the refund will be refunded to your original payment method within 3-10 days.

· Prior purchases are not eligible for price adjustments.

· Prior purchases are not eligible for discount refunds.

· We don't offer refund for lost packages but we will send the replacement instead.

· We do not provide refunds or reshipments for packages that have been signed for with proof of receipt.

Exchange

Due to the high shipping costs, we are not accepting exchanges for the time being.

Alterations

Normally, we don't accept alterations after you receive the orders, so please pay additional attention to your measurement and size decision-making.

Wrong Size

Please ensure you use a metal tape measure to prevent errors in measuring. Nonmetal tape measures can stretch so they should not be used for measuring curtains.

Change of Mind

Please choose and measure your items carefully as we do not accept returns due to change of mind once the order has been shipped.

Color

Color may vary from the picture due to variations in your monitor, lighting and batch colors. Please keep this in mind when ordering as we do not accept returns for color variation.

Package Lost

For some reason, if your package is lost during transportation, we will contact the logistics as soon as possible to find your package. However, if it cannot be found, we will arrange for you to resend the order. Please know that we do not accept refunds in this case.

Return Shipping Address

Once return request was approved, you will be provided with return shipping address by email.

Refund

Once you send back returned products, please email at erbnaryx@gmail.com to advise us with trackable tracking number, we shall handle the refund after inspection within 3-5 days upon receipt. Refunded amount will be back to your original payment method card, and it normally takes 3-7 days to reflect on your credit card.

Dispute & Chargeback

Dispute is not a good option for both. Starting a dispute will cost you more time and your money will held by the bank for a very long time 90 days, while by communicating with us, we can assist you in addressing and resolving the issue promptly. We both hope for zero chargeback.